Using this website implies the user's acceptance of the following Terms and Conditions.
The content on this website is owned by Cassandra Jewellery, a legal entity, with its registered office located at .... . The company is registered with the Trade Register under no. ..., and has the Unique Registration Code ... . You can reach us by phone at ... or via email at ... for further information about the Company.
Access to and use of this website (hereinafter referred to as the “Site”), along with the information, services, and products presented on it, are governed by the Terms and Conditions of Site use, as well as all applicable laws and regulations.
By accessing and using the Site, you agree to these Terms and Conditions without limitation or reservation, and acknowledge that any other agreements between you and the Company are superseded by these Terms and Conditions concerning the use of this Site. If you do not agree with or accept these Terms and Conditions without limitation or reservation, please discontinue your use of this Site immediately.
Customers of Cassandra Jewellery website will be promptly informed about product availability, custom order options, processing times, and delivery estimates via email or phone. Please note that product images, promotions, prices, and contests are subject to change without prior notice.
While the images displayed on our website are intended to represent our products accurately, slight color variations may occur due to photographic processes or individual monitor settings. All products purchased through this website will be delivered with a fiscal invoice or receipt.
Access to the Website is granted temporarily, and we reserve the right to withdraw or modify services without prior notice. We are not responsible if, for any reason, the Website is unavailable at any time or for any duration. Periodically, we may restrict access to certain sections of the Website. We also reserve the right to discontinue any product offering at any time without notice.
All Cassandra Jewellery products shown on the Website are representative models, displayed for presentation purposes as part of the brand's collections. Not all of our products are featured on the Website, and not all displayed models are available in-store.
The Company grants permission to use the Website under the following conditions:
- You may download Content, but only for personal and non-commercial use, provided you comply with the copyright and other intellectual property notices contained in the Content.
- You are not permitted to distribute, modify, copy (except as mentioned above), transmit, display, reuse, reproduce, publish, authorize, grant a license to use, create derivative works from, transfer, sell, or otherwise use the Content without the Company's written permission.
- You are not permitted to use the Website for illegal activities that fall under acts punishable by criminal law, could lead to civil liability for the responsible person, or otherwise violate the law. The Company will cooperate with any and all competent bodies/institutions/authorities to investigate and hold accountable individuals who commit illegal acts through the use of the Website and will comply with any official requests and/or court orders requiring the Company to disclose the identities of individuals committing illegal acts via the Website.
- It is prohibited to use the Website for advertising or any commercial solicitation/offering directed at third parties.
We hold confidentiality and personal data protection in high regard. Our clients are entrusted to maintain the confidentiality of information acquired while engaging with our website and during all communication processes, including registration, authentication, and order transactions. Under no circumstances should clients disclose their relationship with Cassandra to third parties without prior written consent.
Cassandra adheres strictly to a policy of respecting client data confidentiality. Our website operates in compliance with relevant regulations, including Regulation (EU) 2016/679, ensuring the protection of personal data. For details on your rights as a data subject and the measures implemented to safeguard your privacy, please refer to our Privacy Policy.
By using this Site, you acknowledge and accept full responsibility for your use. Neither the Company nor its branches, affiliates, management, employees, agents, or third parties involved in the creation, production, operation, review, or management of the Site will be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages, including but not limited to, loss of profits, loss of data, or other intangible or immeasurable losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or inability to use the information on the Site; (ii) unauthorized access to or alteration of your transmissions or data; (iii) statements or actions of any third party regarding the Site's services; (iv) any other matter related to the Site's services.
It is prohibited to use the Site for any activities that constitute illegal acts, including but not limited to acts punishable under criminal law, or contrary to the intended purpose of the Site.
The Company will cooperate with authorized authorities to hold accountable those responsible for such acts. Additionally, the Company will comply with any legal requests from judicial authorities seeking information about the identity of individuals who post or transmit such information or materials; by using the Site, you expressly agree to the Company's right to suspend/terminate/ban your access to the Site for any violation of the Site's Terms and Conditions of use. If the Company decides to suspend/terminate/ban your access to the Site, you agree to: (i) immediately cease using the Site; and (ii) promptly destroy any copies you have made of any part of the Content.
The Company will not be liable for any damages, costs, liabilities, expenses (including attorneys' fees, enforcement costs, etc.), and settlement amounts related to any dispute, claim, or action brought by a third party against the Company as a result of: (i) your negligence, misunderstanding, error, or omission, or (ii) your breach of the Site's Terms and Conditions of use and/or applicable laws.
If any material available on the Site, posted by third parties or users, is believed to infringe copyright or any other rights, please report this to ... . This Site is provided as-is without any warranties. The Company is not and cannot be held responsible for mismatches, unavailability, or other defects of this Site or its Content.
The Site may contain links to websites owned or operated by parties other than the Company. These links are provided for your convenience only. The Company does not control and is not responsible for, the content, privacy policies, security, or functionality of these third-party websites.
The Company explicitly disclaims any responsibility for the content of third-party sites and specifically disclaims any liability if such sites:
- Infringe on the intellectual property rights of any third party;
- Are inaccurate, incomplete, or contain misleading information;
- Are not commercially viable or suitable for a specific purpose;
- Do not provide adequate security;
- Contain viruses or other destructive elements; or
- Are licentious or defamatory;
- Operate unlawfully.
Furthermore, the Company does not endorse the content, products, or services provided on such third-party websites. Accessing these third-party sites via links on the Site is done at your own risk, without any endorsement from the Company. None of the information on these third-party sites has been verified or guaranteed by the Company. You can return to our Website by clicking the "back" button on your Internet browser or by entering the Site's address.
Lastly, placing a hyperlink to the Site requires prior written authorization from the Company. If you wish to place a hyperlink to our Site, you must first contact the Site administrator at ... email adress. Under no circumstances can the Company be held responsible for providing links to third-party sites, nor is it responsible for the content, products, services, or any other materials available on or through these sites.
Cassandra's exquisite products can be easily acquired through various channels: online via our user-friendly website and by phone at ... .
Placing an order on our website is a breeze, accessible to anyone over the age of 18 or registered businesses.
You have the option to place your order either by creating a customer account for added convenience or directly as a guest. Creating a customer account offers you a host of benefits, such as streamlined communication with our team, order tracking, and simplified return processes.
Please remember that safeguarding your account credentials is paramount. You are solely responsible for any actions undertaken using your account. Should you suspect any unauthorized access, prompt notification is essential.
Once you've completed your online order, expect a confirmation email shortly thereafter. We'll keep you updated on your order's progress through email or phone, depending on your preference. For orders paid by card, shipment occurs once payment details are verified.
If, by a rare chance, the products you've ordered are unavailable despite appearing so on our website due to a lag in updates, fear not. We'll promptly inform you of the situation and suggest suitable alternatives. If none appeal to you, we'll cancel the order and swiftly process any refunds.
Order processing typically takes 1-2 business days. From there, delivery varies based on the product's availability:
- In-stock items: dispatched within 1-3 business days.
- Bespoke items: 3-6 weeks.
We fulfill orders during our regular business hours, Monday to ..., from .. AM to ... PM.
Should delivery become unfeasible for any reason, we'll promptly notify you through our website and social media channels.
We reserve the right to decline an order at our discretion. However, rest assured, you'll be promptly informed if such a situation arises.
Ownership of products transfers to you upon full payment, inclusive of delivery charges.
Remember, adding items to your cart doesn't secure them. Finalizing your order involves completing all checkout steps and full payment unless opting for cash on delivery.
Payment is safe and seamless via our online payment gateway, MobilPay, with no additional charges.
Domestic deliveries within Romania are handled by Fan Courier, while international shipments are entrusted to DHL. Expect your package within 1-3 business days domestically and up to 5 business days internationally.
In the event of duplicate orders, we'll retain only one and cancel the rest, with prompt notification sent your way.
If payment for an online order isn't received within 24 hours, the order will be automatically canceled, and the products will be made available for purchase again.
The prices listed for our products are in Lei on the website and already include the value-added tax. Should there be any pricing discrepancies noted on the site, we will promptly inform you. We will either refund any excess payment made or request additional payment. If the newly communicated price is unsatisfactory and we do not receive a response or are unable to reach you within 10 business days from the order date, we will cancel the order and issue a refund.
For certain products showcased on the site, prices will be available upon request. This is because prices may vary based on specific product attributes such as size, weight, material, or color.
Please note that product prices are subject to change without prior notice. Any updates or changes will replace previous prices. The prices applied to your order will be those in effect at the time of actual order placement.
The Cassandra assurance of quality and warranty adheres to the regulations governing the sale of gold jewelry. Consumer rights are upheld as per Article 11(8) of Emergency Ordinance No. 140/2021 concerning specific aspects of sales contracts for goods.
For products within the warranty period, repairs will be conducted free of charge within 15 calendar days. If jewelry needs to be remade, the process may take up to 25 working days, provided the damage is attributed to a defect on our part.
For issues not covered by our warranty, such as scratches, excessive wear, broken chains, or gold discoloration, repairs will incur an additional cost based on complexity. Customers will be informed of these charges before repair begins. Repair pickup/delivery takes 15 calendar days, or 25 working days for jewelry remakes, considering the nature and complexity of the items. Transportation expenses are the customer's responsibility if delivery is requested or if the product is sent to our headquarters.
Our warranty aligns with consumer rights outlined in EO No. 140/2021 and Government Ordinance No. 21/1992 on consumer protection.
Please note, we do not offer buyback services, nor do we lend products.
In the event of a return, the customer is responsible for covering the transportation costs.
Should a customer wish to initiate a return, the product can be returned through an express courier service.
Please be advised that engraved products cannot be returned, altered, or exchanged and must be paid for in advance.
Customers have the option to cancel an order within 24 hours of its placement, but only before it enters the production phase, whether through our website or in-store/over the phone.
We facilitate hassle-free exchanges of products within 30 calendar days from the date of receiving the package at our Cassandra Jewellery headquarters or from the date of purchase:
- Exchange the product for another of equal or greater value
- Exchange the product for a voucher of equivalent value
-Refund
The exchange or return of products is subject to the following conditions:
- Products must be presented for exchange or return within 30 calendar days from the purchase date and accompanied by the fiscal receipt or warranty certificate.
- Only jewelry free from defects, in its original condition, unworn, undamaged, with all original packaging and accessories attached, and showing no signs of use will be accepted for exchange or return.
Refunds for online orders are processed within 5 working days.
We offer exchanges for jewelry pieces only with other products of equal or greater value. For further assistance, customers can reach out to our Customer Care team at ... (phone number) or via email at ... . The redelivery timeframe depends on the availability of the chosen product, whether it is in stock or requires customization. If a customer wishes to exchange a product for one from a future collection, any prepaid amount can remain in their account until the desired product becomes available. If the new product is priced higher than the returned item, the customer will be required to pay the difference.
In the case of jewelry received as a gift, which the customer does not wish to retain, we offer replacement with another product of similar value. The returned product must be accompanied by the warranty certificate within 30 calendar days from the purchase date.
Please note that we do not accept the refund of the financial value for gift cards/vouchers. Additionally, we reserve the right to decline multiple returns from the same customer.
While we refund the customer for the purchased product, please be aware that we do not cover any third-party commissions (bank transfer, PayPal, MobilPay, exchange rate differences, etc.).
For more information or assistance, customers can contact our Customer Care department at phone number ... or via email at ... . Delivery timelines are contingent upon the availability of the chosen product, whether it is in stock or requires a special order.
Any customer interested in accessing our services can create an account on our platform with a single click on the registration button found on the homepage and following the necessary steps for account creation.
During registration, you will be prompted to input your first name, last name, email address, and password. It is imperative to provide a valid email address; failure to do so will hinder the registration process on our platform. Safeguarding your access password and all associated registration, authentication, and account details is your sole responsibility. Furthermore, you are accountable for any orders placed and/or payments made using your account credentials on our platform.
Engaging with this website, including browsing and purchasing products, entails the acceptance of specific terms and conditions, and establishing a binding legal agreement between the user and Cassandra Jewellery. Therefore, it is strongly advised to thoroughly review the subsequent sections.
The website and all its contents, including but not limited to text, images, data, graphics, symbols, web design elements, scripts, software, and other materials (referred to as the “Site Content” or “Content”), are owned and copyrighted by the Company, with all rights reserved. Any Content featuring a trademark, logo, or service mark represents registered and unregistered trademarks owned by the Company or third parties who have granted the Company permission to use them. Unauthorized use of any element of the Site Content, except as allowed under the Terms and Conditions of Site use, is strictly prohibited without written permission from the Company or the respective Content owner.
Additionally, we notify you that the Company will assert its intellectual property rights and copyrights regarding the Site and its Content and will ensure these rights are upheld. The Company will pursue legal action against anyone found to be engaging in unlawful activities related to the Company, the Site, and its Content, whether during or through the use of the Site. Furthermore, we inform you that using any part of the Content without prior written consent from the rightful owners is subject to legal penalties under current laws.
Cassandra Jewelry DOES NOT authorize users to modify, reproduce, sell, or exploit the website in any manner, whether partially or in its entirety, without prior consent. Visitors/Clients are prohibited from altering, duplicating, distributing, transmitting, displaying, publishing, reproducing, licensing, creating derivative works, transferring, or selling any information or services derived from or accessed through this website.
To ensure the longevity of your jewellery, we suggest the following care tips:
- Precious metals may lose their shine over time if exposed to substances like perfume, saltwater, skin creams, hairspray, chlorine, or sulfur frequently.
- Store your jewelry in the provided boxes or in dedicated jewelry storage containers.
- Keep jewelry away from contact with chemicals, as they may cause damage to the metal.
- Handle pieces with diamonds, gemstones, or pearls gently and with care.
- Refrain from wearing jewelry while doing household chores.
- Avoid wearing jewelry during physical activities.
- Depending on usage, it's advisable to have your jewelry examined and cleaned by a professional jeweler at least once a year.
- Avoid exerting force when putting on or removing the bracelet; instead, use the side of your hand to secure or release it, pressing the closure/opening button gently.
Please note that the warranty does not cover damage resulting from failure to adhere to care instructions, accidents, negligence, improper use, or other factors unrelated to material or workmanship defects.
Please note that the Company may update these Terms and Conditions at any time without prior notice. As you are required to comply with these Terms and Conditions each time you visit the Site, we advise you to review them periodically before accessing the Site to ensure you are familiar with the rules governing its use.
This website is operated by Cassandra Jewellery, which grants you the privilege to access and utilize the site, subject to your acknowledgment and acceptance of these Terms and Conditions. By accessing and using the site, you automatically and unreservedly consent to comply with the Terms and Conditions herein.
Cassandra Jewellery reserves the right to modify these Terms and Conditions at any time without prior notice by publishing the updated version on the site, and it is incumbent upon the Customer to review the Terms and Conditions each time they access the site. The Customer is obligated to strictly adhere to the Terms and Conditions of the site and cannot claim unawareness of the Terms and Conditions applicable at the time of access, use, and/or placement of an order on the site.
Periodically, Cassandra Jewellery may initiate various promotions as announced on the site. These promotions become effective upon activation and cease upon deactivation on the site. Promotions do not accumulate with each other or with other discounts and are valid only while stocks last.